IT support shouldn't require a leap of faith.

No. Our managed IT relationships are month-to-month and can be ended with 30 days notice. We'd rather earn your business every month than rely on a contract to keep it.

We answer our phones live with a real person — no auto attendants or endless menus. Measured over a three-month period, clients waited less than two minutes from calling until a technician was working on their issue. That's how fast someone starts helping; how long a fix takes depends on the problem.

Most issues are handled remotely, which is usually the fastest way to get someone working on your problem. When something genuinely needs hands on the equipment, we'll be onsite within 4 business hours, and usually much faster.

No. We support organizations of different sizes — from small professional offices to companies with dozens of employees. The common thread is that ongoing, professional technology support makes sense for how they work.

Yes, though most business owners don't think in those terms. In plain English: we take ongoing responsibility for managing, securing and supporting your technology for a predictable monthly fee, rather than only showing up after something breaks.

If we can't meet your satisfaction during the first 100 days after you sign up as a managed services client, we'll refund 100% of the monthly fees you've paid us to that point.

Sometimes. Tacoma and Pierce County are our home market, but we'll selectively work with organizations further out when they're a good fit and their technology can primarily be supported remotely.

Ongoing clients pay a predictable flat monthly fee, so calling for help doesn't start a meter running. Larger projects and hardware purchases are quoted separately so there are no surprises in either direction.