About Dependable IT Support

A senior professional who knows your business, not a queue.

Owen Wollum has spent roughly four decades working in IT, cybersecurity and business technology. The work is personal: you know who's responsible for your systems, and we know how your organization actually runs.

Schedule a Conversation Call 253-323-8148

Owen Wollum beside Dependable IT Support branding in his Tacoma workspace — Owen Wollum, principal of Dependable IT Support.

Principal-led, with specialists behind it

When you work with Dependable IT, senior-level experience is directly involved in your technology — without layers of account management between you and the person responsible for the work.

Behind that sits a trusted network of specialists we bring in when a project calls for a particular depth of expertise: networking, cabling, line-of-business software, security work, or larger infrastructure projects. You get the benefit of a much broader skill set than a small organization could ever employ directly, without paying to keep it on staff.

We're deliberate about how many clients we take on. Responsiveness is the thing our clients value most, and it's the first thing to suffer when a provider grows faster than it can support. If we're not the right fit for what you need, we'll tell you that plainly.

What we believe about IT support

A person should answer the phone

When something is wrong, talking to someone who can help is worth more than any portal or ticket number.

You shouldn't be locked in

Month-to-month agreements keep us honest. We'd rather earn your business each month than hold it by contract.

Plain language, always

You should be able to make good technology decisions without learning our vocabulary first.

Fix causes, not symptoms

Recurring problems are a sign nobody looked hard enough the first time. We'd rather look.

Security isn't an upsell

Protecting your data and accounts is part of managing your technology properly, not a separate product.

Honesty about risk

Nobody can promise that nothing will ever go wrong. We reduce risk and prepare for the worst day.

Local, and glad to be

Serving small businesses and nonprofits throughout the Puget Sound. Being local matters for the work that genuinely needs someone on site, and it matters for accountability — our clients and our reputation are in the same community we live in.

We'll also work selectively with organizations outside Pierce County when they're a particularly good fit and their technology can primarily be supported remotely.

100%100 days

100% / 100-Day Guarantee

Your first 100 days are backed by a 100% satisfaction guarantee.

If we can't meet your satisfaction during the first 100 days after you sign up as a managed services client, we'll refund 100% of the monthly fees you've paid us to that point.

What clients say

Our Staff Was Working from Home in A Matter Of Days!

When the COVID-19 shelter-in-place orders seemed like they were imminent, we were faced with the extraordinary challenge of getting our key employees set up with the ability to securely access their desktop computers at work, remotely from their homes. Fortunately, we were able to make a quick phone call to Dependable IT Support and have them take care of everything. Owen and the team at Dependable IT Support provided home firewalls for all our key employees, then configured each employees’ laptop and firewall and worked with our employees to get them set up and connect securely to their work computers. All of this was completed in a matter of days, just in time to meet our local shelter-in-place order. We never could have gotten this done without the help from Dependable IT Support! Now our employees are safely working from home with very little impact to the efficiency of the organization!

We Think of Dependable IT Like Part Of Our Extended Staff!

We have outsourced our IT to Dependable IT Support for several years now and are delighted with their responsiveness and ability to anticipate our needs. They have supported us through good times and not so good times, so well that at times we even think of them as part of our extended staff. As a non-profit with a limited budget, we can’t justify a dedicated IT person, nor do we need one. And with Dependable IT Support, we know we’re getting a much more experienced skill set for pennies on the dollar compared to someone on staff.

Responsive and Reasonable Rates! Highly Recommended!

Having Dependable IT as part of our team has allowed us to minimize downtime when any tech issues occur. I would highly recommend Dependable IT. Their responsiveness is outstanding. They were the only company we talked to that offer reasonable non-profit rates. They will help you get your job done better – because you don’t have to worry about IT issues. And, if that still doesn’t convince you, call me! I’d be happy to share our experience.

Talk with us

Let's find out whether we're the right fit.

Tell us what's going on, ask questions, and see whether Dependable IT is the right fit. No pressure and no sales presentation.

Schedule a Conversation Call 253-323-8148 info@dependableitsupport.com